How important is the quality of hosting to online retailers?

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With many brick-and-mortar businesses adding an online version of their high-street store to their portfolio, it’s important that firms choose the right web hosting service. With myriad services offering cheap deals, firms ought to be wary regarding offers that appear to be too good to be true – because they usually are.

On the surface, purchasing web hosting that costs £20 a month seems like a steal. In fact, it is a steal. However the only thing that is being nicked is precious uptime for online retailers, as the vast majority of cheap hosts go hand-in-hand with downtime.

Downtime – a retailer’s worst nightmare

For online retailers, downtime is especially important; every second of downtime is potentially a lost sale. Would you rather pay a premium for quality web hosting that is reliable and constantly up, or pay a third of the price for web hosting that keeps going down? In the long-term, it may cost more for firms to pay for cheap, but less reliable hosting.

In addition, utilising the services of a web hosting service in your time zone could be important, especially for smaller firms. Imagine if your store goes down but your hosting service is half-way across the world. This is certainly not ideal for any stores looking to make sales. For example, let’s just say your UK-based store goes down at lunchtime. No amount of calls at 12pm is going to wake a firm located half-way across the world; tucked up in bed at 12am. It’s a nightmare scenario.

SEO

The importance of SEO over the last 10 years has changed the face of the internet. An increasing number of online retailers are producing fresh content in a bid to become a publishing authority in the eyes of search engines.

However, when a cheap hosting company offers dead links, 404 errors and other harmful downtime to a retailer, what are these search engines going to think? Bounced traffic isn’t going to look good in the eyes of Google or Bing.

Technology Bloggers 404 error

Technology Bloggers 404 Page

Eventually, a retailer could slip down the rankings, and get flanked by its competition. It takes a lot of dedication to work up the search rankings, so don’t let a bogus hosting firm ruin your company and its prospects.

Security

In addition, security should be a top priority for online retailers. The amount of hackers roaming cyberspace is vast and make no mistake – they’re ready to capitalise on unprotected websites. By opting for secure web hosting which features STFP and SSL, a business and its clients can feel assured that all sensitive data is kept in safe hands.

As you can see, the quality of web hosting is an absolutely integral part of the foundations of success for online retailers. In an era of cost cutting and tight purse strings, it might be tempting to lump with a cheap web hosting service from the other side of the world, but in the long-term you may end up opening your wallet more often than you think.

Search engines are changing the way our memory works

A recent article in Science Mag suggests that the use of computers and the internet might actually be changing the way our memory works.

A series of psychology experiments recently carried out have shown that sometimes, when people were presented with hard to answer questions, they began to think of computers.

If participants believed that it would be easy to find answers on Google later, then they had poorer recall of the actual answer, and yet a greater memory of where the answer was stored.

A head x-ray showing someone with a computer for a brainThe researchers said that the internet acts as a tool which we now depend upon to to aid our memories, by remembering some data for us.

Here is the abstract for the journal entry

The advent of the Internet, with sophisticated algorithmic search engines, has made accessing information as easy as lifting a finger. No longer do we have to make costly efforts to find the things we want. We can “Google” the old classmate, find articles online, or look up the actor who was on the tip of our tongue. The results of four studies suggest that when faced with difficult questions, people are primed to think about computers and that when people expect to have future access to information, they have lower rates of recall of the information itself and enhanced recall instead for where to access it. The Internet has become a primary form of external or transactive memory, where information is stored collectively outside ourselves.

In more simplified English, what this is basically saying is that it is now much easier to access data online, mainly thanks to search engines like Google, Bing and Yahoo. If we have a question, we can find the answer in seconds.


This has lead the the human brain associating the thought of a problem with computers, as it believes that the internet will be the source of the solution. Search engines are now embeded so much in our brain, that when we think of a problem, we no longer bother trying to work out the answer for ourselves, but instead we associate the possibility of finding the solution of the problem with a search engine.

Let’s be honest, who hasn’t been bugged by something, asked someone else who also wasn’t able to help and as a result was either told “Google it” or thought “I could Google that”? I have, in fact I would say it happens on a weekly basis!

Question time

So what do you think? Are computers, the internet and search engines making us stupid, or is it just that we are now adapting as a race to more efficient ways of finding out information?