How important is the quality of hosting to online retailers?

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With many brick-and-mortar businesses adding an online version of their high-street store to their portfolio, it’s important that firms choose the right web hosting service. With myriad services offering cheap deals, firms ought to be wary regarding offers that appear to be too good to be true – because they usually are.

On the surface, purchasing web hosting that costs £20 a month seems like a steal. In fact, it is a steal. However the only thing that is being nicked is precious uptime for online retailers, as the vast majority of cheap hosts go hand-in-hand with downtime.

Downtime – a retailer’s worst nightmare

For online retailers, downtime is especially important; every second of downtime is potentially a lost sale. Would you rather pay a premium for quality web hosting that is reliable and constantly up, or pay a third of the price for web hosting that keeps going down? In the long-term, it may cost more for firms to pay for cheap, but less reliable hosting.

In addition, utilising the services of a web hosting service in your time zone could be important, especially for smaller firms. Imagine if your store goes down but your hosting service is half-way across the world. This is certainly not ideal for any stores looking to make sales. For example, let’s just say your UK-based store goes down at lunchtime. No amount of calls at 12pm is going to wake a firm located half-way across the world; tucked up in bed at 12am. It’s a nightmare scenario.

SEO

The importance of SEO over the last 10 years has changed the face of the internet. An increasing number of online retailers are producing fresh content in a bid to become a publishing authority in the eyes of search engines.

However, when a cheap hosting company offers dead links, 404 errors and other harmful downtime to a retailer, what are these search engines going to think? Bounced traffic isn’t going to look good in the eyes of Google or Bing.

Technology Bloggers 404 error

Technology Bloggers 404 Page

Eventually, a retailer could slip down the rankings, and get flanked by its competition. It takes a lot of dedication to work up the search rankings, so don’t let a bogus hosting firm ruin your company and its prospects.

Security

In addition, security should be a top priority for online retailers. The amount of hackers roaming cyberspace is vast and make no mistake – they’re ready to capitalise on unprotected websites. By opting for secure web hosting which features STFP and SSL, a business and its clients can feel assured that all sensitive data is kept in safe hands.

As you can see, the quality of web hosting is an absolutely integral part of the foundations of success for online retailers. In an era of cost cutting and tight purse strings, it might be tempting to lump with a cheap web hosting service from the other side of the world, but in the long-term you may end up opening your wallet more often than you think.

Cloud services are the future

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Rackspace – a leading cloud hosting provider, has recently commissioned a study in association with the centre for Creative and Social Technology (CAST) at Goldsmiths University of London to look into how cloud services have really changed the way we work and play in every aspect of our existence.

The study has revealed that 66% of British people are using cloud based services every day!

The research that has come from this study reveals that (without being fully aware of it) a significant 66% of British users are relying on cloud computing services every day! Check out the image below to see some cool facts and figures relating to how us British use cloud services.

Facts about how British people use cloud based servicesSome of those facts are truly amazing. Almost 20% of people store more that 500gb on ‘cloud’ servers – that’s half a terabyte! My hard disk is a terabyte, and I have currently only used around 250gb of it, (one quarter) therefore that is double what I have on my hard disk, online!

The thing is, crazy figures like this are to be expected as internet speeds rise, disruption decreases and convenience increases. According to Ookla, today, the UK’s average download speed is 11mb/s (megabits – which are 8 times smaller than megabytes) and the USA has an average speed of 12 mb/s. Pretty fast. Upload speeds are a bit lower, with an average of 2mb/s in the UK and almost 3mb/s in the USA.

Other slightly less developed countries like India however have download speeds of just under 2mb/s and upload speeds of around 1mb/s. This is obviously not as good, however still pretty respectable in comparison to the dial-up speeds we used to get, where we couldn’t use the phone at the same time, and were restricted to 56kb/s!

These faster global speeds are making cloud services much more accessible and useful. Cloud technologies are the future, and the introduction of things like iCloud and the Chromebook just seem to reaffirm that.

What’s your view on the above image, is it shocking or to be expected?

How to choose a domain name and a host

If you want to set up a website or a forum, it can be a process which takes a lot of time. Setting up a blog is usually a bit quicker thanks to blogging platforms, of which there are many free ones on offer.

If you are self coding your blog like I did with my old technology blog, it will probably take just as long as a website to set up. However if you are going to use a blogging system to do all the hard work for you, like Blogger, WordPress, Typepad, Movable Type, Drupal etc. setting up your blog is likely to be a lot quicker.

WordPress prides itself on its famous ‘5-minute installation‘ but before you get there, and this is the same for any type of site, you need to choose a URL (domain name) and host.

The Official WordPress LogoSome places offer you free URL’s, like WordPress(.com) and Google Sites, however they often restrict the control you have over your site – for example you may not be able to have ads on the site, or you may not be able to edit themes.

Assuming you want to have a unique URL/web address, then you have the challenge of choosing your URL, and where to host it.

Deciding upon a URL

Choosing a URL can be very hard, however my best advice is to go with your brand. If you are setting up a computer review blog, and it is called ‘ComBlog’, then try to find a URL with ComBlog in it.

Some people would say work out what keywords you want to show up in the search results for, and choose your domain taking those into account, e.g. freecomputerreviews.net; yes such domains may help you in the short term, however once you are established, I think that a branded domain is always best.

Going back to the ‘ComBlog’ example, domains like ComBlog.com and ComBlog.info would be great for your site, as they are short – therefore easy to remember and simple enough to spell.

The type of hosting

The next step is choosing what type of hosting you want. Do you want Windows or Linux? If you just want to run a simple website, I would suggest a Windows powered domain, however if you want to run something like WordPress or many other blogging platforms, you will need a Linux server.

Your host

After that you have to choose who is going to host your site. If you have a server at home/work and that is running 24/7 (as if it goes down, so will your site if it is hosted there) then you could host it there. However for more bandwidth, space and security, you probably want to get someone else to do it.

The problem is, who to choose! You could go to individual hosts websites, and try and work out which one is best for you. Alternatively, you could go to a web hosting comparison site, like Web Hosting Search. Such sites can offer you a very detailed overview of different hosts and what they can provide. They also contain users opinions – helping you further to choose the right company.

One useful tool that such sites offer (specifically Web Hosting Search) is a WordPress hosting comparison. This can help you find hosts that offer WordPress hosting – if that is what you are looking for.

Things to check

Before choosing your host, look at what they are offering you. Are your emails free, and can you have as many addresses as you like (e.g. talk@ComBlog.info, hello@ComBlog.info, John@ComBlog.info etc.)?

Also, how much traffic can your site receive each month? I recommend that you have it unlimited (or as high as possible) as there is nothing worse than your host cutting you off because you are too popular! This happened to Chadrack, owner of WebIncomeJournal.com not so long ago.

Also how reliable is your prospective host? Is your site likely to go offline a lot, or do they have a 0 down-time policy?

Some hosts offer you your domain free if you host it with them, so do look out for offers 🙂

Are you looking to set up a website? What is your advice to those who are, or if you are, is this helpful?