The positives and negatives of outsourcing work for SMEs

In challenging economic times small and medium sized enterprises (SMEs) have to look at costs and reduce overheads in virtually every area possible. One of the first things that small businesses look at in order to free up time and resource is to outsource work in order to focus on other aspects of their organisation.

Outsourcing of work can have a hugely positive impact on the output and growth of an organisation.

However the decision to outsource important work to freelancers and professionals across the country and overseas should not be made lightly. It is important to outsource work for the right reasons rather than employing someone in-house to complete the task.

There may be times in business in order to progress that you will take on projects that you just don’t have the necessary skills to do so. Outsourcing enables SMEs to improve their specialised skill sets via third parties, to improve their reputation and get the job done quicker.

Here are some of the many other pros and cons of outsourcing work that businesses must consider to determine whether it is the right option for your organisation.

Pros:

  •  Increased speed and quality of delivery – If your business is willing to take on work in areas which you don’t particularly specialise then outsourcing work can significantly enhance the speed and quality of completed work. Not only will you be able to complete work on time and within budget, you will be able to focus your energies on other pressing projects better suited to your expertise.
  • Free up office space – Space is precious in commercial properties and by outsourcing work within a particular department you can minimise the number of workstations and employees required, with the ability to communicate and work with third parties online with minimal fuss.
  • Ideal for business start-ups – In the infancy of any business outsourcing work proves significantly cheaper than hiring full-time staff with the same level of support. However, as businesses grow it is prudent to re-evaluate the outsourcing of particular tasks as it may prove more beneficial to employ a full-time employee to work in-house and adapt to your growing and changing needs.

Cons:

  •  Concerns over quality control – Many small businesses are frightened to work with third parties as they lose the ability to manage projects in-house. This can have a significant impact on quality control, particularly if you make a poor choice of freelancer to complete a specific project.
  • Communication frustrations – If you choose to outsource a task overseas there is always the risk of work demands getting lost in translation. This can lead to hold ups in work which may result in frustration from clients and potentially the end of lucrative working relationships.
  • Difficulties selecting appropriate vendors – SMEs inexperienced with the process of selecting a freelancer or professional for outsourced work may find it hard to decipher reliable proposals from the downright shady.

Unfortunately outsourcing work is not an exact science, but with a little common sense and research you can work successfully with third parties with the necessary knowledge and work ethic.

A review of the environment and power series

Here I would like to review the series and look at the way people commented the individual posts, before concluding with a few lines about the experience.

Renewable energy renewing the Earth

In my first post I introduced the idea of environmental cost. This was the measurement that I wanted to use to address the issue of pollution, and more specifically that produced through energy use.

I tried to avoid the term ‘clean energy’, as I feel this overlooks certain aspects of all forms of production. Modern solar panels for example may provide clean energy from the sun but they themselves present issues during their manufacturing and disposal phases.

Another point I hoped to raise is that the problem needs to be viewed from a realistic standpoint. We are not all going to convert to a zero emissions life overnight any more than we are going to return to being a hunter and collector society that lives in caves. The world will continue to operate more or less as it does now, and it is through this framework that the problem should be addressed.

The first comment I received contained the following line from Vicky, and it really is worthy of note:

“I believe that each of us can help a lot in improving the health of our planet, the only problem is that we have great vision but no action. Why don’t we act first and through that action we start making some vision?” This is echoed by the quote from Gandhi that I used to open the first post, and could really be a manifesto for the series.

The second post was about cutting fuel emissions from transport systems, and it received a couple of interesting comments. Darci commented that even cutting emission by 30% (referring to the commercial use of Kites on ships) would be a great improvement, and I must agree with her. Neil’s comment included the following lines that are worth thinking about:

“It seems to me that over the past decade the builders of internal combustion engines have made some great breakthroughs in generating more energy from their engines with the same amount of input and we have seen the KW output of many engines jump significantly. It would be good to see these same producers working backwards to produce smaller engines that produce an adequate amount of power from a minimal amount of fuel.” An extremely astute comment I would say.

Post 3 entitled Cleaner Energy Production was one of the most commented of the series. I think this is because the technology described is on the verge of becoming commercially available, and because solar panels are now an every day piece of urban furniture.

The article also provoked a series of comments lead by the following from Custom Items:

“These are a great bunch of suggestions. It’s really sad that we all what we need and what is right but can’t do anything about it. I’ve always felt that the government was taking sides with the big corporations. In this world of ours, money and power talks.”

This obviously provoked discussion with the other commenters in agreement with the sentiment, some seeming to suggest that development is hindered by large corporations and governments and that although the people recognize the need for change they may be incapable of achieving it.

Not all doom and gloom though and I for one am optimistic and agree with some of the brighter outlooks expressed.

Post 4 was all about a report published by the Royal Society for Engineering in which they looked at possible ways of artificially cooling the planet. Again many comments were left, a couple of which raise issues that should be addressed.

The post involves the problematic debate around global warming. Two comments really show the diversity of belief that surrounds the issue, even though not taking radical standpoints. The following comment was made by Shane Ryans:

“In my opinion the earth has gone through many different cycles, throughout its lifetime. The earth has gone through ice ages so why would there not have been, for lack of a better word, “hot” ages. What makes today so different from the past. We are just going into yet another cycle. Now that being said, I am sure that we as a race have made the circumstances different and added to the problem and sped up the process, with all the different chemicals and air pollutants we have introduced into our environment. I do hope that scientists can come up with a viable solution”.

Although Shane does not make the line that humans do not contribute to the problem, many people do, and go on to argue that the greenhouse effect does not exist. From their point of view any change is merely a product of nature. People that espouse this line have powerful lobbies, and invest large sums of money to promote their line to the point that the debate has become a business, and dirty tricks and smear campaigns abound. See this page on Wikipedia for plenty of information and links to further reading

Returning to the post a second comment made by Virtual Stock Trading runs as follows, the edit is mine but you can see the original comment where it was left:

“I don’t think there is any doubt on global warning…….. But the process is very gradual and will not significantly affect anyone living today.”

I cannot agree with the final line. Global warming is affecting communities all over the world as we speak. Sea levels are rising and threatening the very survival of some of theMaldivesIslands, flooding is rife in low-lying countries and London has to thank the Thames Barrier to avoid Joe Strummer’s classic prediction. And a simple look at its use tells a story, it was closed four times in the 1980s, 35 times in the 1990s, and 80 times since 2000.

Post 5 was a review of inventions and power generating machines that profess to generate free or pollution free energy. It did not generate the number of comments that the previous posts managed, but Samantha returned to the non support from governments and big business argument once more:

“Actually, there are so many inventions nowadays that can actually lessen our cost and pollution as well. However, they are having problems of getting support from our government. Of course, this body is after of money from businesses like big petroleum companies.”

From a personal point of view writing the series gave me great satisfaction. I have all the articles on a single file and it looks like a small book! I wrote 2 of the articles before posting the first, as Christopher suggested, and it was a very good idea. I wanted to reply to each comment and that took a lot of time, so I found it quite a strain researching while the series was running (each post took about 6-8 hours to research and write).

I found all of the comments interesting, and thank everyone who took the time to post. I did not have the problem that I sometimes have of people missing the point. I do not like to express my arguments too openly and rely on a bit of intuition, and sometimes this is lacking and I find comments that express the opposite of what I wanted to convey. This was not the case during the series, and that pleases me.

I can definitely recommend the experience, and will undoubtedly write another.

UPDATE: Jonny has compiled a fantastic PDF publication of his series which contains every article in the series, and the responses each article got. You can view it on the blog here Can We Improve the Health of the Planet? A series by Jonny Hankins.

Eight tips to consider before building a mobile websites

With over 75 million Americans accessing the web through mobile phones, we can conclusively say that mobile web browsing has come to stay. comStore statistics recently reported that 50 million people in the United States have an Android, iPhone or a BlackBerry phone.

The Logo of BlackberryWhat these huge numbers clearly mean is that your business can not afford not to provide a mobile website for a convenient browsing experience for your customers. Mobile websites are starting to become a ‘must have’ for any kind of business today.

The rate at which people are accessing the web today throughout the world from their mobile phones is becoming increasingly clear that any business that wants to remain in business must leverage the opportunity of mobile browsing. It is easy, cheap and quick to do it today; in fact, some web design companies render this service for free. But before you decide modifying your existing website to make it compatible for mobile handsets, put these things right:

1. Page Size

It is important to assign a simple style for all mobile websites, the page size also small. Remember that 20KB is the maximum page size for all mobile friendly pages. If you can use less than 10KB making everything nicely fitted for any kind of phone, considering that users are charged per KB of mobile data you will be doing your business good.

2. Coding

There is actually no special coding required for mobile websites. Using XML or XHTML for your mobile friendly site is much easier and faster. Using basic HTML and CSS is also good. Carefully craft with target key words the filenames, title tags, heading tags and description meta tags to fully maximize the optimizable content present.

3. Content

There is actually no special way to arrange content for mobile websites. The rule is simply-all mobile websites should be readable and easy to navigate, since your visitors are on the go and may not want to waste time on something difficult to read or surf. As for the content typography, it is preferable to use headings to control the font size.

4. Images

Most mobile phones take longer time to load images. Use graphics and images as little as possible only where necessary, this will aid easy navigation for your mobile website users. Jpeg, gif or png are best formats for mobile images because they are very much light–weight. Compressing your pictures to avoid zooming is something you must not forget.

5. Layout

Mobile browsing is quite time consuming, so ensure you put all the most important information you want your mobile website users to see on the top of the page your company logo should be included as well. Left and right navigation should be minimized because it is difficult navigating with a phone.

A better option is to arrange all your content in a single column. Tables should not be used, but if necessary no more than 2 columns, rows and column merging should be avoided.

6. Page links

Back buttons and links are features of all good mobile websites. Providing them will help visitors escape dead ends, though, not all phones are designed with back buttons.

7. Domain Choice

Ensure to use a mobi domain which clearly indicates a mobile friendly experience instead of .edu, .com, .org etc, which generally stand for desktop browsing.

8. Test Run

Your mobile website should be tested on multiple devices. This will help you know if your site will provide a good mobile experience for users.