ITIL improves the relationship between the business and IT

The most successful business can usually demonstrate a healthy relationship with its IT department. This is because over time IT has learnt what it is that the business require from technology and as a result have been able to design and deliver IT services that meet the needs of the business. This in turn can be seen as an enabler of the success of the business as a whole.

A very simple conclusion can be drawn from this and that is that if an IT department delivers to the business the IT that it wants and needs, then the business will be more inclined to listen to the advice of IT on technical matters in the future. There is also an increased likelihood that they will provide sufficient investment to meet future requirements. In other words business and IT will get on well with each other – a happy marriage!

Handshake through a laptop screen

Business and IT need to get on well

However, we’ve all probably been in the situation whereby the business is extremely demanding of IT. Where the business itself identifies technical solutions, before even identifying its needs. Where budgets are cut whilst demands continue to increase. Certainly in such circumstances, the IT professionals strive to perform as best they can, but frequently fall short of meeting the lofty expectations of the over demanding business community. This often results in more cuts and/or poorly managed outsourcing activities. The end result here is typically increased dissatisfaction, which in turn can easily lead to reduced business productivity and ultimately increased costs overall. Most definitely not a happy marriage!

The ITIL best practice framework is designed to improve the relationship between IT and the business. By building bridges between the two, the improved communication will help to ensure increased alignment between the IT delivered and the specific needs of the business. This in turn cannot help but improve productivity, both for the business community and IT itself.

An IT department should not be run from its own remote silo. Rather it should be considered part of the business as a whole and indeed central to the success of that business. ITIL facilitates a good working relationship between the business and IT, which can only be beneficial to both parties.

As the saying goes…. It’s good to talk!

Are We Reaching Satellite Saturation Point?

Satellites surrounding the earthWe all like our satellite navigation systems and mobile phones, Google maps and BBC World when we find ourselves in hotel rooms, but a report just published by the US National Research Council claims that we are on the brink of clogging up space to the point of no return.

A couple of years ago 2 satellites collided destroying both of them, one had already been decommissioned but the other was a communication carrier that was still in use. Also recently, astronauts had to get in to the emergency escape capsule on the International Space Station as debris passed close by.

There are about 22000 big pieces of debris floating round the Earth and many more smaller but potentially equally damaging pieces, and the problem is the lack of international agreement upon the use of near space. Almost everything from Sputnik onward is still floating about up there. The Chinese military destroyed one of their disused military satellites in an experiment in 2007 but that just created thousands more potentially dangerous pieces. More of a political action than a potential solution.

Now maybe we can live with the odd collision now and again, but a related and really serious problem and the underlying cause, is our reliance on this technology. Scientists talk about potential damage from solar flares and the likes, that might even knock the entire system out for an undefined period of time. This would have catastrophic effects on the world, no Satellite navigation means no aeroplanes, ships navigating by the stars, emergency services having to rush out and buy maps of the city, UPS and their competitors losing their way, and even worse than all this Sainsbury’s not being able to deliver Mrs French’s vegetables on time.

Easy to take lightly but really quite a serious problem.

Dependence is a difficult thing to overcome, but scientists are experimenting with bringing old satellites back to Earth. A sort of Kite is being trialled that once attached to its objective slows it down so that it enters the atmosphere and burns up, but this must be seen against a backdrop of more satellites being launched every month. They are both commercially and militarily extremely important.

Who has the right to govern space though? Competition rules and it is big business.

For a more detailed incite have a look at these postings on the Bassetti Foundation website.