There are apps that do just about anything these days, including starting your car for you. And while you are waiting for your car to start up, why not make that annoying phone call to the cable company about your monthly bill? If you answered, “Because I don’t want to wait on hold forever,” Zappix could be your one app for your customer service needs. This app provides the user with a simple way to maneuvering through irritating automated customer service wait times.
The simplicity of this free app arises in the very beginning when the user signs into the app. After entering the straightforward information one can access a large number of major companies, non profits, and government agencies, with new ones to come all the time. So whether or not it is the cable company or the court house the user needs to call, Zappix has you covered. If the company the user is trying to get a hold of and is backed by Zappix then the appropriate menu appears for the user to significantly cut back on the wait time.
Zappix uses a visual means that even the not so savvy smart phone user would understand. You can connect it with all the popular social media such as Twitter and Facebook, which in the end connects you to the companies Twitter and Facebook pages; making it that much easier for you to get a hold of someone. A user can also find the customer support email, and write to the company if the issue calls for more than a minimum number of characters.
Everyone has those days where it seems that everything is happening at once. Bills need to be paid, kids need to be picked up, soccer practice and ballet lesions after dinner all come with one thing consumers want more of – time. With the direct links to mobile websites and information pages Zappix takes out the need to Google the information and jot down the phone numbers which the user then needs to find time call. And to make it that much quicker the app uses stores the “Recent” contacts and “favorites” the contacts that the user specifies.
Since there is nothing perfect in life, though this app may seem to the user like the closest thing, Zappix also has its downside. Because the app is so new the number of companies does have an ending point. Though more and more companies are being added to the list daily, some users find that not every company specific to their needs can be found by searching the company name.